Delivery Terms and Conditions
The pictures of flowers and gifts that are listed on this website are only representative of arrangement types. Exact flowers, goods and associated items may vary slightly depending on availability at our local florists. We guarantee all the flowers and gifts will be the finest available to our florists.
We delivery to all areas of Thailand. Our same-day delivery service is guaranteed for orders placed before 3.00pm in the recipient's time zone - orders placed after 3.00pm will normally be delivered the next day. The areas where we can provide same-day delivery are: Bangkok and Metropolitan areas, also the major cities of Thailand such as Phuket, Pattaya, Samui, Chiangmai, Udonthani and Nakhonratchasima. For remote areas that are more than 100 km away from the main town of each province, please contact us about availability before placing an order. We have friendly staff who will promptly answer your enquiries 18 hours a day.
All the prices listed on our website include delivery - our delivery service covers the metropolitan areas of all cities in Thailand and within a radius of 20 km from the downtown of each city. If delivery is required to remote areas more than 20 km from the city center, a delivery charge may be required.
Before placing your order please review the recipient’s name, address and telephone number so that we can contact the recipient if necessary. Please also review the messages chosen to accompany gifts or flowers. We cannot guarantee on time delivery if you have provided us with incomplete or incorrect information for the delivery.
To enable us to make a correct delivery please provide us with the telephone number of the recipient. This is very important for us in case we cannot locate the recipient's address. We understand that you usually wish to surprise or impress the recipient - we won't telephone the recipient before the flowers reach them unless there is an unexpected delivery problem.
We will gladly help you with finding the telephone number or address of recipients in case you only have part of the information, or are not sure that the address and telephone number are still valid. This is to make sure that recipient will correctly receive their flowers and gifts. Remember that you can contact us any time via e-mail - we have friendly staff available who will serve you promptly on all workdays.
If you do not specify the date of delivery, we will deliver as soon as possible (same-day delivery if the order is placed before 3.00pm in the recipient's time zone, otherwise next day delivery).
We cannot guarantee the specific time of delivery, especially at peak periods, but we will try to complete the delivery as early as possible on the specified day.
We send a confirmation e-mail to you - the customer - for every order placed on our web site. Please check the accuracy of all order details, including the recipient’s name, address and contact number, and also the message to accompany flowers. Please report problems to us as soon as possible before the delivery.
We are unable to give refunds if we cannot complete an order because of incorrect or incomplete information about the recipient, or if the recipient has changed address and we cannot contact them in any way.
In the event that we have tried to deliver the goods to the recipient but cannot find their address, or the address has changed and we cannot contact the recipient from the given telephone number, we will bring the goods back and keep it at our shop. If you then want us to make a new delivery after being unable to contact the recipient, we can do so at your expense. Fresh flowers are perishable, and will not be in a good enough condition to be re-delivered. If you want us to deliver new flowers to replace them, you will be responsible for the incurred expense, as we cannot absorb this excess cost.
If you are not satisfied with our goods or service, please do not hesitate to let us know. We welcome all complaints and comments, which we will consider carefully to help us improve our service.
Note: Complaints must be sent to us within 24 hrs after the recipient has received the goods. We will then provide replacement new flowers to the recipient. If complaint notification exceeds 24 hours, no refund or replacement flowers will be provided.
Dear valued customer:
Valentine’s Day on 14th February, will have the highest volume of orders at our flower business for the entire year. To be sure that we can process all your orders correctly and arrange delivery on this Valentine’s Day, please read these purchase and delivery conditions before you order.
Our additional conditions on purchases and deliveries for Valentine’s Day on 14th February are: