Refund Policy

Fresh flowers are perishable and natural. If you're not satisfied — wrong item, poor condition, or a delivery problem — please contact us within 24 hours of delivery, with a photo of the flowers as received. This photo helps us see the issue and arrange a replacement or refund quickly.

To be eligible, the flowers must remain as originally arranged and delivered — still wrapped or in their original bouquet, not unwrapped, re-arranged, or placed in a vase. Once flowers have been taken apart or used, we're unable to assess their delivered condition, so a replacement or refund can no longer be offered.

Please note: slight variations in outer petals, natural shapes, and gradual opening are normal characteristics of fresh flowers — they aren't defects. Real flowers live and breathe; they won't look flawless like artificial ones, and that's part of their natural beauty.

For gifts such as teddy bears, hampers, or chocolates, you may return them for a refund or exchange only if unopened and in their original, undamaged packaging. Please contact us within 24 hours of delivery with a photo to arrange this.

We can't refund orders that fail due to incorrect or incomplete recipient information, or when the recipient has moved and can't be reached. See our Terms for full delivery conditions.

Approved refunds are processed through Stripe back to your original payment method. Depending on your bank, refunds typically appear within 5-10 business days.

To request a refund or replacement, reach us through our Contact page with your order details.